FNCE® 2025 Networking Community

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Hi Anastasia: As an Android user, you can either download to your drive using the triangle + button or you can click the three dots to download directly to your device. You also can choose to email it to yourself so you can see it on the computer and print from there, too. Here's a screenshot, if helpful.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Hi Lauren,

Thank you for following up with us Android users. I am now able to see the handouts but they are not getting through to my email when I send them to myself. On my laptop, I can see the handout file name appear but when I open, nothing is there. I also tried sending to the drive, as you explained, but that is also not successful.

Anastasia

Hi Anastasia: As an Android user, you can either download to your drive using the triangle + button or you can click the three dots to download directly to your device. You also can choose to email it to yourself so you can see it on the computer and print from there, too. Here's a screenshot, if helpful.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Hi Lauren,

Thank you for following up with us Android users. I am now able to see the handouts but they are not getting through to my email when I send them to myself. On my laptop, I can see the handout file name appear but when I open, nothing is there. I also tried sending to the drive, as you explained, but that is also not successful.

Anastasia

Hi Anastasia: As an Android user, you can either download to your drive using the triangle + button or you can click the three dots to download directly to your device. You also can choose to email it to yourself so you can see it on the computer and print from there, too. Here's a screenshot, if helpful.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Sorry to hear this, Diane and Anastasia. I've sent your messages to our FNCE team that's working directly with the app, and they will get back to you as soon as possible via email to continue troubleshooting this issue. Thanks for your patience!

Hi Lauren,

Thank you for following up with us Android users. I am now able to see the handouts but they are not getting through to my email when I send them to myself. On my laptop, I can see the handout file name appear but when I open, nothing is there. I also tried sending to the drive, as you explained, but that is also not successful.

Anastasia

Hi Anastasia: As an Android user, you can either download to your drive using the triangle + button or you can click the three dots to download directly to your device. You also can choose to email it to yourself so you can see it on the computer and print from there, too. Here's a screenshot, if helpful.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Sorry to hear this, Diane and Anastasia. I've sent your messages to our FNCE team that's working directly with the app, and they will get back to you as soon as possible via email to continue troubleshooting this issue. Thanks for your patience!

Hi Lauren,

Thank you for following up with us Android users. I am now able to see the handouts but they are not getting through to my email when I send them to myself. On my laptop, I can see the handout file name appear but when I open, nothing is there. I also tried sending to the drive, as you explained, but that is also not successful.

Anastasia

Hi Anastasia: As an Android user, you can either download to your drive using the triangle + button or you can click the three dots to download directly to your device. You also can choose to email it to yourself so you can see it on the computer and print from there, too. Here's a screenshot, if helpful.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.

Hi Anastasia: Academy staff is reaching out to individuals directly via email for troubleshooting support as needed. I've forwarded your message (and all others in this group) for follow-up. If you don't hear from them today, please be sure to check your spam/junk folder and confirm FNCE@eatright.org is allowed/on your safe senders list. Thanks for your patience!

Sorry to hear this, Diane and Anastasia. I've sent your messages to our FNCE team that's working directly with the app, and they will get back to you as soon as possible via email to continue troubleshooting this issue. Thanks for your patience!

Hi Lauren,

Thank you for following up with us Android users. I am now able to see the handouts but they are not getting through to my email when I send them to myself. On my laptop, I can see the handout file name appear but when I open, nothing is there. I also tried sending to the drive, as you explained, but that is also not successful.

Anastasia

Hi Anastasia: As an Android user, you can either download to your drive using the triangle + button or you can click the three dots to download directly to your device. You also can choose to email it to yourself so you can see it on the computer and print from there, too. Here's a screenshot, if helpful.

Hello Lauren,

Once we do access handouts, can you please tell us how to save them with an Android phone? Should it work if we send them to our gmail? Is there another way?

Thank you,

Anastasia

Hi Everyone: Apologies for this issue. Our FNCE team reached out to the app vendor, who indicated what Janel mentioned in a previous post. 

Please delete the app and redownload it. Once you are connected to WIFI, the handouts should populate. 

I too have an Android and called the Academy on Friday about this issue as I am both disappointed and and frustrated. The suggested sending an email to the FNCE team at FNCE@eatright.org, which I did - hoping to get a response today.

I tried two different ways:

1. click the 3 dots in the upper right and "send file" to yourself
2. directly click the download icon (triangle with small plus sign) which should go to computer drive.

Neight method worked. And for many sessions, there were still no handouts visible.